+64 9 888 0621 contact@mercari.co.nz

Refund & Returns Policy

This refund policy does not apply to goods which show wear and tear, are damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken, or have a void warranty. The goods must be returned in the original packaging complete with the manual and any other accessories that were provided in the V.Alrt Kit. Refunds are available to direct customers only, meaning customers who purchased the tracker directly from Mercari Ltd or on the associated website. Units purchased at a retail outlet or other distributors are to follow their refund policy.
On the return of Valrt Alarm and found in good condition we will refund the purchase amount less costs which consists of credit card or PayPal transaction, administration and postage. $15.00 for our postage and packing & $25 transaction & handling fees: TOTAL $40.00 inc Gst
These terms, conditions and disclaimer is available on our website.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment tracking & registration of insurance with your postal carrier.

Mercari Limited will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Refund & Warranty returns (General)
If you return the alarm due to warranty, we will replace the alarm for you, or alternatively refund the purchase amount less Shipping & admin as above at our discretion:

The purchaser is responsible for any potential customs, import or duties costs into their country of delivery.

Damage During Shipping
It is ultimately the user’s responsibility to test their alarm on receiving it to identify any damage caused during shipping or operational issues on receipt. Mercari Limited will not accept any claims for damage during shipping 72 hours after tracked delivery has completed